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FAQ
OVERVIEW
About us
We are a virtual healthcare platform offering accessible, affordable, and evidence-based treatment options from the comfort of your home. Our team of U.S.-licensed medical professionals conducts thorough evaluations and prescribes treatment plans tailored to your needs. We serve patients across multiple states and are committed to delivering access to high-quality care—without the barriers of traditional healthcare systems. With fast shipping, transparent pricing, and no insurance required, we make it easier than ever to prioritize your health.
How it works
Choose your desired treatment and fill out your health history form. A licensed provider will review your responses within 24 hours and, if appropriate based on your individual needs, your provider may prescribe medication. In some states, a live video consultation or secure chat may be required to complete your visit.
Pricing
Many treatment plans include a free consultation. If a prescription is issued, you can purchase your medication at significantly lower costs than traditional retail prices—often more affordable than your local pharmacy.
ORDERING
Where is service available?
We offer nationwide service. If you’re unsure about availability in your area, please reach out to our support team.
Do I need to sign for my order?
No signature is required. Orders are shipped via secure, no-contact delivery.
How do I change my credit card on file?
You can update your payment method by logging into your account and following the on-screen instructions.
What if I have a problem with my order or account?
Please visit the “Contact Us” section and submit a support ticket. Our team will respond promptly to assist you. Or you can email us at contact@genesislifestylemedicine.com or call us at (888) 323-2116.
How long will it take to get my medication?
After your consultation, your order is sent to a licensed pharmacy for fulfillment. Once shipped, you’ll receive tracking details.
How can I change my shipping address?
Log in to your account to update your shipping address at any time. Changes will apply to future shipments.
OTHER QUESTIONS
Can I use my insurance?
We do not accept insurance. Our pricing is structured to be affordable and transparent, often costing less than traditional insurance co-pays.
Is it legal to prescribe medications online?
Genesis follows all national and state telehealth laws. We are not “prescribing online”, we are providing care where people need it the most, in the comfort of their own home.
Which pharmacies do you use?
We partner with Rush Pharmacy and Artisan Drug with contact details as follows:
Rush Pharmacy
1977 Alafaya Trail #1121
Oviedo, FL 32765
(407) 205-7336
Artisan Drug
4690 McDermott Rd. Ste 177 Plano, Tx 75024
P: 214-407-8950
F: 214-407-8954
support@artisandrug.com
We encourage the use of LegitScript or NABP-accredited facilities.
Which provider network do you use?
We partner with multiple major online physician groups as well as use our own internal physicians when available.
When will I be charged for my medication?
You are billed for your medication after you have gone through your telehealth visit and a licensed healthcare professional has accepted you into our care. Once the medication ships, you will see a bill.
Is my information safe?
Yes. We prioritize your privacy and protect your data in accordance with applicable federal and state laws and regulations. Please see our Privacy Policy and HIPAA Notice for full details.
What should I do in case of an emergency?
If you are experiencing a medical emergency, call 9-1-1 immediately.
What is the age requirement for service?
We provide services to individuals 18 years and older.
Why do I need to submit a photo ID and selfie?
To comply with state laws, we must verify the identity of patients before treatment is provided.
RETURNS
How do I reorder?
You will receive a notification monthly to renew your prescription. Your provider will review your information monthly, and if eligible, you will have the option to continue your prescription. You will not be charged monthly unless you process your payment. Your monthly prescription is not automatically debited.
Can I return my medication?
Due to federal and state law, medications cannot be returned. All sales are final. If you experience an issue, please contact our support team through the “Contact Us” section.
Disclaimer
Medication Disclaimer for Compounded Semaglutide
Compounded versions of Semaglutide are not FDA-approved, and neither the FDA nor any global regulatory agency has reviewed these products for safety, quality, or efficacy.
Medication Disclaimer for Compounded Tirzepatide
Compounded versions of Tirzepatide are not FDA-approved, and neither the FDA nor any global regulatory agency has reviewed these products for safety, quality, or efficacy.
